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Microsoft? Outlook? Express is a messaging tool used for e-mail transactions
and newsgroup communications. It is the e-mail client that is included with
Microsoft Internet Explorer and the Microsoft Windows? operating systems. As
a desktop support technician (DST), you will need to assist users with basic
tasks such as creating, testing, and troubleshooting e-mail accounts or creating
identities that enable users to receive mail from multiple e-mail accounts. You
will also need to assist users with more complex tasks such as using the
Outlook Express migration tools to export and import existing mail settings,
Address Book entries, and e-mail messages. Understanding how to perform and
troubleshoot these tasks is a vital aspect of the DST role.
After completing this module, you will be able to:
! Configure Outlook Express for e-mail.
! Import and export Outlook Express data.
! Configure Outlook Express for newsgroups.