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The frangibility of tourism determines it development is easily restricted by exterior factors, and the exteriority will cannot be expected and controlled by tourism itself. Restaurant, as one of the three stanchions of tourism, it is also one of the composing factor for tourism service, which determines the high risk for its working; restaruant is also a mature profit-gaining exterprise, which lies the possibility for crisis caused by improper internal management. And these characters determined that restaruant must work and manage according to modern thoughts of exterprise and deal with unexpectable crisis from outside.
This article the defination the concept for crisis, then analysis the root cause for crisis coming, and the preventing and dealing of crisis, and through the example, Regent Wall Street crisis dealing, it tells us that the aim of crisis management is to prevent the crisis from happening, and remove the effect of the crisis to the smallest if it occured.

Tourism's vulnerability had decided its development is extremely easy to receive many in exterior factors the restrictions, but this kind of exterior nature often is the tourism itself institute expects and the control with difficulty. The hotel took the tourism one of three big props, is travels one of service supplies basic constitution factors, this has also decided its management noble character danger; The hotel also is a mature profit enterprise, exists as a result of the enterprise internal management bad initiates the crisis the possibility. These nature had decided exterior the hotel must carry on the management and the management by the modern enterprise thought deals with the suddenly crisis event. This article through first defines the crisis the concept, then the analysis crisis production reason, the crisis prevention and processing, and in finally the crisis which hotel carried on by Regent Wall the Street processes for the example concrete manifestation crisis management goal has lain in avoids the crisis the occurrence, as well as occurred after the crisis eliminates the crisis as far as possible the influence.

Its vulnerability to tourism development is extremely susceptible to many internal and external factors, which are often outside of the tourism industry itself difficult to predict and control. Hotel as one of the three pillars of the tourism industry, the supply of tourism services is a fundamental factor, which also determine the high-risk nature of their business; Hotel is a mature for-profit enterprises, the enterprises on the existence of internal mismanagement and the possibility of a crisis. The nature of the hotel must be a modern enterprise operation and management and to meet external sudden crisis. The first definition of the crisis through the concept, and then analyse the causes of the crisis, crisis prevention and treatment, and in the final Regent Wall Street hotel to the crisis as an example of crisis management in the performance of specific aim of avoiding crises, and in the wake of the crisis to minimize the impact of the crisis.

旅游业的脆弱性决定了它的发展极其容易受到诸多内外部因素的制约，而这种外部性往往是旅游业本身所难以预料和控制的。饭店作为旅游业的三大支柱之一，是旅游服务供给的基本构成因素之一，这也决定了其经营的高风险性；饭店也是一个成熟的盈利性企业，就存在着由于企业内部管理不善而引发危机的可能性。这些性质决定了饭店必须以现代的企业思想进行经营和管理以应付外部突如其来的危机事件。本文通过先定义危机的概念，然后分析危机的产生的原因，危机的预防及处理，并在最后以Regent Wall Street酒店进行的危机处理为例具体表现了危机管理的目的在于避免危机的发生，以及在危机发生后尽量消除危机的影响。

The weak that travel the development that industry come to a decision it is very to suffer many insides exterior factor system easily roughly, but this kind of exterior usually is travel the industry oneself what is hard to anticipate with control.The hotel conduct and actions travels one of three major of pillars of the industry, is high risk that one of the basic composing to travel service supply factors, this also come to a decision its operate;A mature earnings business enterprise that hotel is also a possibility, exsits to cause because of internal bad management in business enterprise the crisis.These kindses come to a decision hotel must with modern business enterprise the thought proceeds the management to cope with with management the crisis affairs that exterior come all of a sudden.This text passes first concept of defining the crisis, then analyze the reason of the creation of the crisis, the prevention of the crisis and handle, and at finally crisis that proceed with the Regent Wall Street wine shop handles for a with an eye to and above water occurrence for concretely expressing crisis managing, and after the crisis takes place dissolves to the best the influence of the crisis.

旅游业的脆弱性决定了它的发展极其容易受到诸多内外部因素的制约，而这种外部性往往是旅游业本身所难以预料和控制的。饭店作为旅游业的三大支柱之一，是旅游服务供给的基本构成因素之一，这也决定了其经营的高风险性；饭店也是一个成熟的盈利性企业，就存在着由于企业内部管理不善而引发危机的可能性。这些性质决定了饭店必须以现代的企业思想进行经营和管理以应付外部突如其来的危机事件。本文通过先定义危机的概念，然后分析危机的产生的原因，危机的预防及处理，并在最后以Regent Wall Street酒店进行的危机处理为例具体表现了危机管理的目的在于避免危机的发生，以及在危机发生后尽量消除危机的影响。
The weak that travel the development that industry come to a decision it is very to suffer many insides exterior factor system easily roughly, but this kind of exterior usually is travel the industry oneself what is hard to anticipate with control.The hotel conduct and actions travels one of three major of pillars of the industry, is high risk that one of the basic composing to travel service supply factors, this also come to a decision its operate;A mature earnings business enterprise that hotel is also a possibility, exsits to cause because of internal bad management in business enterprise the crisis.These kindses come to a decision hotel must with modern business enterprise the thought proceeds the management to cope with with management the crisis affairs that exterior come all of a sudden.This text passes first concept of defining the crisis, then analyze the reason of the creation of the crisis, the prevention of the crisis and handle, and at finally crisis that proceed with the Regent Wall Street wine shop handles for a with an eye to and above water occurrence for concretely expressing crisis managing, and after the crisis takes place dissolves to the best the influence of the crisis.